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Key Account Manager in Chicago at DSV

Date Posted: 4/16/2019

Job Snapshot

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Job Description

Job Req Number:  21882 


The Account Manager is responsible for a large complex account and/or a group of smaller accounts. They will have operational, relationship and P&L accountability for their account(s). The Account Manager will manage a team with the primary goal of meeting and exceeding customer expectations, providing superior customer service and achieving service and savings goals.

Essential Duties and Responsibilities

  • Manages and aligns customer’s expectations with deliverables defined in the project scope document(s).
  • Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.
  • Accepts complete accountability for account P&L, customer savings and satisfaction.
  • Achieves sufficient customer satisfaction to justify favorable reference and contract renewal.
  • Assists Implementation Manager in account or project launches.
  • Recruits and trains necessary on site management, logistics technicians and assistants.
  • Identifies and quantifies potential supply chain improvements.
  • Manages sometimes complex organizational issues involving customer’s various functional areas and multiple plant locations.
  • Manages carrier relationships and assist in the contracting process.
  • Responsible for data quality, client reporting,  client business review preparation & nonconformance management

Other Duties

  • Data management
  • Create reporting for QBR’s
  • Presentation of MBR’s, QBR’s (quarterly business reviews) to the customer.
  • Ability and Flexibility to travel as required
  • Performs other duties as assigned.

Minimum Required Qualifications

Education and/or Experience

  • Bachelor’s Degree in Logistics, Industrial Engineering, a related field, or experience in lieu of education.
  • A minimum of 3 years substantial relevant experience in Account Management.

Skills, Knowledge and Abilities

Computer Skills

  • Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint)

Language Skills

  • English (reading, writing and verbal)

Mathematical Skills

  • Intermediate mathematical skills

Other Skills

  • General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
  • Proven track record of account management. 3PL a plus.
  • Ability to develop and manage remote teams.
  • Demonstrated leadership and employee development skills – a “mentor”.
  • Superior analytical and problem solving skills.
  • Strong project management skills and the ability to manage and motivate all levels in the organization.
  • Ability to manage multiple projects simultaneously.
  • Strong interpersonal, presentation and written/verbal communication skills.
  • Ability to work independently and as part of a team.
  • Knowledge of the customer base and system capabilities is critical.
  • Strong interpersonal skills that promote team building and associate development are required.
  • Strong work ethic and patience.

Preferred Qualifications

  • Master’s degree a plus.
  • 7+ years of Account Management experience.

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plan and automobile.

Work Environment

While performing the duties of this job, the employee rarely is exposes to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Other Information

Travel percentage can be expected to be approximately 40%, but may vary based on the requirements of the business.

DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career. Read more at   

Nearest Major Market: Chicago