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Branch Manager in Vancouver at DSV

Date Posted: 3/15/2019

Job Snapshot

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Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at 


The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention, new business growth, and operational excellence of the branch while maintaining a client-centric focus.


The Branch Manager position can be broken down into the following areas of responsibility: Finance, People Management, Operations Excellence, and Sales Performance.

•    Formulates, monitors, and achieves the branch’s quarterly objectives 
•    Executes on monthly targets and controls as defined by country and regional leadership
•    Manages costs within the branch and look for efficiencies and improvements
•    Delivers on the bottom line budget commitment
•    Reports on revenue targets for the branch
•    Sets the cost budget in line with the strategy and manage costs or adjust costs according to business requirements
•    Manages branch assets in line with targets, forecasts, and strategy requirements
•    Identifies opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
•    Ensures compliance with internal and external controls and KPI’s set at the global and regional levels

People Management
•    Manages the delivery of the organization’s objectives through communication, measurement and motivation of people
•    Manages people’s performance and growth to create a sustainable business environment Managed through direct reports to meet company targets and strategies 
•    Builds teams to ensure progress and continuity of business
•    Motivates and develops people through performance management systems
•    Develops the people through identifying and providing relevant training
•    Engages with direct reports to ensure that career pathing is clear for the employees, and that there is a succession plan in place for the branch

Operational Excellence
•    Manages and delivers on client’s commitments based on local, national, and global strategy
•    Uses the gateways (where relevant) to maximize DSV’s network efficiency
•    Manages and develops client relationships from all areas of the branch business
•    Partners with existing clients to retain and grow business
•    Monitors implementation of new accounts to ensure all KPIs are met 
•    Seeks cost efficiencies and process improvements within different functions of the branch and work with the support and alignment of the GOP team to implement as appropriate

Sales Performance
•    Grows top line of the branch through active involvement in the sales process
•    Manages and develops client relationships from all areas of the branch business
•    Interact with other divisional sales members and branch managers to actively cross sell DSV Road Services
•    Achieve Sales activity KPI’s
•    Maintain healthy and active funnel
•    Identify and target new business for the region
•    Develop personal sales plan at a region and customer level

•    Schedules reviews with shared functions to ensure objectives are aligned and executable in the branch
•    Performs other duties as assigned

Supervises work assignments, training, and performance management of direct personnel and provide mentoring to other direct report, supervisory managers.  


Education and/or Experience

•    Bachelor’s Degree required or equivalent combination of education and work experience.
•    7 years industry experience
•    5 years management experience
•    2 years experience with managing and compiling budgets
•    2 years client relationship management

Certificates, Licenses, Registrations or Professional Designations
None Required


Computer Skills
•    Intermediate Excel skills, basic Microsoft Word, and PowerPoint. 
•    Knowledgeable in DSV products and tools used to service clients and manage a branch (ODQ, ESF, 
    CSOP, etc.)

Language Skills
Must be able to read, write, and speak English
Must be able to read, write, and speak the local country language

Mathematical Skills
In addition to basic math, must be able to analyze numerical data and understand components and relationships, find patterns, and draw conclusions.  Able to develop and maintain budget information.

Other Skills
•    Must possess strong knowledge and understanding of the freight forwarding business and be able to identify areas of operational, financial, and people improvement
•    Where brokerage is an integral part of the business, possess knowledge in brokerage regulations
•    Ability to make quick and clear decisions while adapting to changing circumstances
•    Ability to manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict
•    Ability to grow teams and increase productivity through performance management
•    Ability to define and measure performance goals and hold self and others accountable to achievement of goals
•    Skilled in public speaking and making presentations
•    Ability to sell and support the sales process
•    Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions
•    Ability to identify talent and leverage skill sets of team
•    Ability to work independently, but within the boundaries prescribed by DSV policies and procedures


While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision.  


While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. 

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.