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Collections Specialist, Global Accounts in Clark at DSV

Date Posted: 1/18/2019

Job Snapshot

Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at 

Location: Clark, NJ 
Job Posting Title: Collections Specialist, Global Accounts 

Under the direction of the GKAM Team Lead the Collections Specialist will resolve deductions including research, tracking, collection, and crediting in accordance with established policy. Partner with internal & external customers to identify trends and help resolve root cause issues driving deductions. Collections of open invoice.  Weekly reports to sales and accounting.


  • Research and analyze customer deductions to determine validity
  • Work with third party payment companies to ensure timely processing of items
  • Perform root cause analysis to identify issues causing deductions
  • Maintain strong relationships with internal and external customers to understand and correct issues causing deductions
  • Contribute and participate on cross-functional teams to support continuous improvement initiatives designed to eliminate issues causing deductions
  • Understand customer contracts and agreements to facilitate the account reconciliation process with customers when repayments are required
  • Prepare reports to track the progress of deduction resolution & increase visibility of open deductions to the sales management team
  • Resolve customer deductions within specified deadlines while supporting key metrics and KPI’s
  • Dispute claims in customer portals when applicable
  • Work with Branches to have credits issued when customer deductions are valid
  • Provide support to internal and external auditors

Basic Qualifications:

  • Associates  Degree in Accounting, Finance, or Business and 2+ years relevant work experience
  • 1-2+ years of experience in deduction resolution and collections in a business-to-business environment
  • Intermediate to advanced skills in Microsoft Office applications (Excel & PowerPoint)

Preferred Qualifications:

  • Knowledge of the deduction practices of large retailers, distributors, and OE manufacturers a plus
  • SAP experience strongly preferred
  • Advanced Excel required             
  • Strong analytical and problem solving skills
  • Excellent communication skills

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

Nearest Major Market: New York City
Nearest Secondary Market: Newark