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Customer Service Agent in Lawrenceville at DSV

Date Posted: 9/18/2018

Job Snapshot

Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com


Location: USA > GA > Lawrenceville > Laval Blvd, Ste 500 (Site) 
Job Posting Title: Customer Service Agent - 18442 


SUMMARY
The CSR is responsible for building rapport and trust wit exceptional service to them consistently. Client
Service Representatives are responsible for accurate and timely data entry of shipping and receiving
information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order
processing to support the efficient operation of the site.
● Process and input all customer orders.
● Running and printing shipments from WMS.
● Run stock reports to check for product availability.
● Generate all related paperwork and necessary information required for customer work orders
● Checking all orders for special requests
● Expediting any order as necessary, trace orders as required and notify customer of any activity
concerning their merchandise.
● Follow up with other departments to ensure the service standards are being met.
● Assure proper invoicing of accounts by verifying customers as required.
● Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
● Maintain a good working relationship with customers by responding to all inquires and complaints
concerning work-orders, invoicing, shipments, inventory management, including any signs of customer
dissatisfaction.
● Act as a liaison between the warehouse and the customer in administration of accounts and between
the office and customer regarding invoicing and credit changes.
Proprietary Information of DSV Solutions
Documentation
● Ensure the accuracy of all receiving and shipping documents.
● Gather and maintain all data and records relative to shipping and receiving activities.
● Assure that receiving counts match packing lists and purchase orders and that shipping count match
picking documents.
● Prepare any reports concerning customer service as required by supervisors.
● Assist in resolving any discrepancies.
Data Entry
● Operate the computer terminal in a proficient manner.
● Enter and verify data regarding customer orders, shipments, receipts, physical inventories,
adjustments, etc., in an accurate and timely fashion.
Clerical
● Oversee all paperwork associated with orders and maintain the corresponding files.
● Answer phone calls and operates various types of office machines and computers necessary to
perform duties.
● Greet customers and visitors to the office.
● Effectively correspond with customers as required.
Communication
● Answer incoming telephone calls in a cheerful, courteous, and timely manner.
● Promptly route each call to the proper party, taking messages when necessary.
● Assist callers with general information and inquires.
● Direct visitors to appropriate department.
● Assist drivers at check in window various times though out the day.
Other Duties
● CSRs may be expect to cross train in other administrative staff functions to support the site and
contribute to associate development.
SUPERVISORY RESPONSIBILITIES
● None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
● Must have a High school diploma or general education degree (GED).
● 1 year experience in Customer Service related capacity
Certificates, Licenses, Registrations or Professional Designations
● N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
● Intermediate computer skills
● Proficient with MS Office Applications
● WMS functions
Proprietary Information of DSV Solutions
Language Skills
● English (reading, writing, verbal)
● Business writing proficiency
Mathematical Skills
● Intermediate level to verify quantities of product, count inventory, or perform other duties
associated with handling, storing and distributing client products.
Other
● Strong attention to detail accuracy and accomplish job task in a timely manner.
● Ability to perform duties with minimal supervision or guidance
● Ability to multi-task
● Effective communication skills
● Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work
environment.
PREFERRED QUALIFICATIONS
● 1-3 years warehouse/logistics support experience
● 2-3 year experience in Customer Service related capacity

 

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 


Nearest Major Market: Atlanta

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