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Customer Service Agent in London at DSV

Date Posted: 4/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    London
  • Job Type:
    Customer Service
  • Experience:
    At least 1 year(s)
  • Date Posted:
    4/30/2018

Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 


Location: CAN > ON > London > Max Brose Dr 
Job Posting Title: Customer Service Agent - 6101 

Customer Services Representative

SUMMARY OF DUTIES:

.           Respond to Customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous and effective manner.

.           Generate all related paperwork and necessary information required for customer work orders and checking all orders for special requests.

.           Oversee all paperwork associated with orders and maintain the corresponding files.

.           Prepare any reports concerning customer service activates as required by manager.

.           Report customer feedback to management, including any signs of customer dissatisfaction.

.           Maintain damage records and back-order logs.

.           Initiate and maintain a good working relationship with the customer(s).

.           Track on-time shipping other performance measures.

.           Assure the integrity of the inventory and assist in conducting physical inventories.

.           Ensure the optimal utilization of space through warehouse consolidation.

.           Assist in the physical operations as needed.

.           Adhere to all company policies, procedures, and guidelines, such as Code of Conduct, assigned work schedules, and attendance requirements.

.           Provide input into the performance evaluation system

.           Perform other duties as assigned.

.           Collaborate closely with other departmental staff to coordinate account activities.

.           Maintain a clean, neat, and orderly work area

QUALIFICATIONS:

.           Strong Excel skills

.           SAP knowledge will be an asset

.           Direct warehouse-related experience in customer service

.           Excellent communication skills to establish working relationships

.           Excellent verbal and written communication skills

.           Demonstrated ability to work in a complex matrix environment -- must work well across multiple units across the company

.           Both a team builder and a team player

.           Must work well under pressure as a self-starter, handling multiple tasks -- ability to work across many accounts, projects, and/or issues and prioritize effectively

.           Internally motivated, self-starter with ability to plan, organize and establish priorities to meet goals and achieve results.

.           A minimum of 1 years of experience in customer service.

EDUCATION:

High school Diploma or equivalent

LOCATION:

London - Ontario / Reliable transportation is required.

SHIFT:

1st shift: 7:00am – 3:30pm (Monday to Friday)*

2nd shift: 11:30am – 8:00pm (Monday to Friday)*

* This is a rotating shift every two weeks.  

PAY RATE:

$15.30/Hr.

DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.