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Customer Service Representative in Pass Christian at DSV

Date Posted: 9/23/2018

Job Snapshot

Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location:Pass Christian, MS 
Job Posting Title: Customer Servie Rep 

SUMMARY

The Customer Service Representative carries out customer service activities in a prompt, courteous and effective manner.  A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements.  The Customer Service Representative is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service                 

  • Process all customer orders in a timely and accurate manner. 
  • Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests. 
  • Coordinate special, last minute shipping requests with operations department, expediting any order as necessary. 
  • Follow up with other departments to ensure the service standards are being met.
  • Furnish shipping and tracking Information as required.                     

Customer Interfacing Activities

  • Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner. 
  • Report customer feedback to management, including any signs of customer dissatisfaction. 

Clerical

  • Oversee all paperwork associated with orders and maintain the corresponding files. 
  • Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.  Answer phone calls and operate various types of office machines and computers necessary to perform duties.                

Data Entry                 

  • Operate the computer terminal in a proficient manner. 
  • Enter and verify data Regarding customer orders, billing, credits, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely manner.

Inbound/Outbound Freight                 

  • In conjunction with management, schedule inbound and outbound freight to comply with warehouse operations and capacities.   

Documentation

  • Ensure the accuracy of all receiving and shipping documents. 
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assist in resolving any discrepancies.
  • Collect all documentation for inbound freight and route to the proper record-keeping unit. 
  • Comply with all DSV Work Instructions.

OTHER DUTIES

  • Performs other duties as required

SUPERVISORY RESPONSIBILITIES

  • None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

High School Diploma and/or General Education Degree (GED)

Certificates, Licenses, Registrations or Professional Designations

Not Required

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

General office experience, including telephone techniques and computer skills in a customer service environment is required. 

Language Skills

English (reading, writing, verbal)           

Mathematical Skills

All applicants are required to complete a math test on site prior to employment.

PREFERRED QUALIFICATIONS

  • Office Environment, Microsoft Office Knowledge, Communication Skills, Filing Experience
  • Effective communication skills and skills in operating office machines are necessary. 

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 


Nearest Major Market: Biloxi
Nearest Secondary Market: Gulfport

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