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Import Supervisor, Air and Ocean in Philadelphia at DSV

Date Posted: 9/18/2018

Job Snapshot

Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Philadephia, PA 
Job Posting Title:  Import Supervisor, Air and Ocean

Brief Job Summary

DSV is seeking a qualified Import Supervisor, Air and Ocean to join our staff as a full-time employee.  The Import Supervisor, Air and Ocean holds overall responsibility for all aspects of air & ocean import shipments.

Essential Duties and Responsibilities

  • Coordination of all aspects of the arrival of freight (including, but not limited to, rate quotation, billing, approval of vendor invoices, etc.).
  • Adhere to all domestic and international shipping regulations.
  • Promote positive relationships by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. 
  • Provide guidance, training and develop detailed profiles and procedures for the import staff in regards to customer service, order processing and managing the workflow.
  • Manage the implementation of new customers.
  • Arrange freight pick-ups and deliveries on a daily basis.
  • Responsible for rating shipments accurately per the SOP.
  • Mandatory daily correspondence with overseas offices, utilizing the ability to communicate clearly and effectively.
  • Perform other duties as assigned.

Required Skills and Qualifications

  • A minimum of five years freight forwarding experience.

  • Utilize excellent math skills in order to provide timely estimates to customers, along with the knowledge of formulas to convert currency and dimensions.

  • Above average written communication skills to compose complex letters regarding issues and resolutions. Must have the ability to edit and proof business correspondence and reports along with the ability to organize, prepare and assemble documents or reports containing data from several sources.

  • Strong attention to detail, profit-consciousness and the ability to perform analytical analyses in order to identify and solve problems thoroughly and accurately.

  • Past experience in management of staff and customer service a plus, as work entails extensive contact with staff, clients, carriers and other parties concerning import processes.

  • The ability to use Company-standard software (CargoWise One), word processing (Word) and spreadsheets (Excel) etc. in order to generate reports, charts and graphs as applicable.

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 


Nearest Major Market: Philadelphia