Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Logistics Coordinator – Road Canada, Vancouver

Job Overview
Logistics Coordinator primary role is to handle all day-to-day operational elements of our customer’s needs. Seeks out the best methods to move the freight based on customer requirements. Requires flexibility and adaptability to work extended hours in order to meet work demands.  Requires ability to organize and prioritize activities in order to complete tasks and assignments with a high degree of independence, in a timely/efficient manner. Ability to perform with a high level of accuracy.
Performs all necessary Import, Export and Domestic Transportation activities. Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department. To anticipate, identify and rectify any exceptions and to keep the customer informed at all times. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.
The Logistics Coordinator Role will report into the Vancouver Branch Manager.

Main Responsibilities
    Analyze booking information from customer in order to determine and verify the service requirements, verify the appropriate routes, border crossing points and rates and enter the information in the system.
    Works independently to accomplish tasks within scope of job.
    Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
    Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer            inquiries, concerns and problems.
    Effectively and efficiently responding to internal and external clients inquiries; resolving any conflicts or problems that might arise; etc
    Ensuring all client correspondence maintained up to date, ensuring appropriate electronic copies are uploaded along with milestones.
    Work with both Internal and External clients to prepare and present quotes. Maintain quotes in system
    Contact carriers in order to confirm equipment, expectations and load details.
    Dispatch shipments - Communicate with carriers to monitor freight movement
    Milestones UPDATE in Real time environment.
    Optimize DSV profit margin as much as possible without compromising service.
    Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
    Update our transportation management system and customer websites of real time load locations
    Identify problems proactively and develop creative and efficient solutions
    Ability to prioritize loads based on importance and delivery date
    Communicate any modifications to sales team to update clients 
    Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.
    Resolve issues with the customer and Dedicated Shipment Coordinators as required.
    Complete performance reports for all carrier related issues in a timely manner. Notify potential issues to the appropriate parties.
    Negotiate any additional charges with carriers. Assist to maintain the accuracy of carrier information.
    Ensures that tracking meets established standards but will escalate for resolution as appropriate.
    Understand current industry market conditions. Communicate any carrier issues that might impact operations.
    Working knowledge of transportation cargo claims, transportation laws and risk management
    Keep the Operations Team and Sales updated on significant issues or trends.
    Maintaining the confidentiality of client information; 
- Maintaining the integrity of shared work files on network system shared programs
    Meet KPI standards as per company guidelines.
    Collection assistance as required
    Other duties and assignments as required

KNOWLEDGE AND SKILLS REQUIRED

 Education and Industry Knowledge
    College Diploma / University Degree in Business, Logistics or International Trade preferable
    Minimum 5 year experience in a dispatch/customer service role with FTL and LTL experience in a 3PL / non-asset environment.
    An understanding of key concepts related to the North American transportation industry including intermodal, highway and temperature controlled operations; not excluding Hazardous goods and safe transportation. Working knowledge of bonded and non-bonded cargo, oversize equipment. Knowledge of Customs Regulations within Nafta region.
    Strong knowledge of North American geography including transit schedules.

 Technical/Business Skills
•    Proficient in Microsoft Office i.e. Outlook, Excel, Word.
•    Working knowledge of transportation management software i.e. Load Link, PC Miler, etc.
•    Dedicated commitment to providing superior, timely internal and external customer service.
•    Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
•    Strong problem-solving and decision-making skills in a team environment.
•    Highly organized with the ability to multi-task.
•    Team cooperation and respect is required.
•    Detail-oriented.
•    Work well under pressure in a time sensitive environment.  
•    Detail oriented, well organized, and able to manage time and multi-task to accomplish a variety of tasks, sometimes with conflicting priorities and timelines
•    Well-developed communication skills, both written and verbal.
•    Well-developed multitasking ability
•    Ability to deal with clients and partners in a professional and courteous manner, and to develop professional working relationships.
•    Ability to use knowledge of the organization and the supported business unit's uniqueness, to carry out accountabilities.
•    Ability to work both independently, as well as contribute to the cohesion of a team.
•    Ability to deal with confidential materials in an appropriate manner
•    Post-Secondary education in a business related field would be considered an asset. Other professional related training and development to keep skills current, including office productivity software, and related products
•    Very good general business knowledge and specific understanding of the organizational unit, its functions and products. 
•    Very good understanding of processes, policies and procedures required for providing support to the business unit.
 

DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.