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Logistics Office Agent in Franklin Park at DSV

Date Posted: 11/4/2018

Job Snapshot

Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at 

Location: Franklin Park, IL 
Job Posting Title: Logistics Office Agent 


Create, coordinate and complete shipments of goods between company and clients. Coordinate with off-site logistics locations, suppliers and vendors to meet deadlines and track all shipments.  Process orders and ensure shipment schedules are met.  May develop and maintain operational reports and complete shipments of goods between company and clients. May act as a point of contact for customer service.  Ensures the completion, accuracy, and delivery of transactions for clients.  May dispatch requests to transportation providers.   


  • Performs daily activities for an assigned shift or within an assigned area or function.
  • Adheres to specific office work instructions for receiving, labeling, storing, shipping and value add services as required in accordance to DSV Air & Sea standard policies and procedures.
  • Meets company objectives in the areas of performance, safety, quality, leadership, and customer service.
  • Works with the supervisor, office manager and freight forwarding teams to identify areas to improve/enhance overall service to the client.
  • Processes driver’s information and paperwork to ensure acceptance/delivery processes are adhered to
  • Maintains and organized and orderly desk/office area.
  • Performs other duties as assigned

Operational Excellence

  • Ensures that Core Operational Processes are meeting targeted service levels around shipping, receiving, and warehousing functions:
    • Pickup Management
    • On-hand
    • Movement
    • Shipment Inbound
    • Delivery Management
    • Inventory

Customer Service

  • Maintain a professional manner in appearance and communications at all times.

Housekeeping, and Compliance

  • Accomplishes all job tasks in a manner that promotes safety
  • Responsible for cleanliness of office.
  • Maintains a clean, neat, orderly work area, and assist in security of the warehouse.
  • Complies with all Standard Operating Procedures, corporate and site specific policies, safety rules, Pharmaceutical Regulations, TSA Regulations, US Customs Regulations and OSHA/ MSDS Standards.
  • ID badges must be worn at all times. Follow posted security procedures at all times while in the buildng. Prevent (if possible) or identify any type of safety violations that may occur.


May help train new or transferred employees in the day to day activities.

Performs other duties as assigned




Education and/or Experience

  • High School diploma (or equivalent)
  • Minimum 3 years of relevant work experience in customer service and logistics (will consider an equivalent combination of education and/or experience).


Computer Skills

  • Proficiency in basic MS Office applications.

Language Skills

  • Must be able to read, write, and speak English

Mathematical Skills

  • Basic level required with the ability to verify inventory, order accuracy, and other quality driven initiatives.

Other Skills

  • Ability to work with minimal supervision
  • Detail oriented, organized and able to effectively manage multiple priorities
  • Effective interpersonal skills and ability to communication orally and in writing
  • High level of customer service skills


Computer Skills

  • Some experience with WMS (Warehouse Management Systems)

Recommended Certificates, Licenses, Registrations or Professional Designations

  • Material Handling Certification
  • Dangerous Goods Qualification
  • Forklift Operation and Certification

Education and/or Experience

  • Bachelor’s degree desirable

Other Skills

  • Prior experience working in a warehouse environment.


  • Must be able to lift, bend, stoop, reach, and climb.
  • Must be able to lift up to 40 pounds.
  • Must be able to operate material handling equipment. 
  • Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.


  • Working conditions are normal for a warehouse environment with exposure to changing warehouse temperatures.
  • While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
  • The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

Nearest Major Market: Chicago