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LTL Processing Specialist, Road US in Grand Rapids at DSV

Date Posted: 6/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Grand Rapids
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/5/2018

Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

SUMMARY

The LTL Processing Specialist works closely with internal and external customers to ensure accurate data entry of LTL shipments, and process and audit LTL freight bills.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Applies Industry terms and concepts.
    • Reading Common Carrier tariffs, accessorial charges, FAK’s and freight classes as defined by the NMFC.
  • Uses appropriate company tools to research and verify classification of LTL shipments.
  • Tracks and Traces pick-up and delivery of LTL shipments when EDI is not available.
  • Schedules pick-up directly with carriers when EDI is not appropriate.
  • Provides Customer Service to both internal and external customers by applying interpersonal communication techniques.
  • Investigates and resolves customer inquiries concerning billing or credits memos.
  • Compiles data, computes fees and charges, and reviews paperwork to ensure completeness.
    • A sort, records, proofs, and prepares items for payment and invoicing purposes.
    • Organize and prepare relevant records for imaging and archiving.
  • Uses computer to enter, access and retrieve customer data.  Use alpha and numeric keyboarding skills to perform data entry.
  • Uses basic business math skills to compute record and verify financial transactions and maintain records.
  • Examines pertinent information to determine accuracy of customers' account, and reconcile any discrepancies in records and accounts.
  • Notifies customers and appropriate personnel of findings, adjustments, and recommendations, such as credit to customers' accounts or adjustment to customers' bills.
  • Performs various clerical duties in accordance with the established office procedures.  This may include filing and the operation of general office machines (e.g. fax, copy, and adding).
  • Motivates and support co-workers, integrate and promote the DSV CLIENTasONE strategy into daily actions and interactions.

SUPERVISORY RESPONSIBILITIES (IF ANY)

  • N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

  • High School or GED equivalent
  • 1 year industry experience, customer service, or related role.

Computer Skills

  • Basic Computer Skills, Microsoft Office proficient.
  •  PC literacy is necessary with a proficiency in Microsoft Office. 

Language Skills

  • English (reading, writing, verbal)

Mathematical Skills

  • Intermediate

Certificates, Licenses, Registrations or Professional Designations

  • None

Other Skills

  • Highly developed organizational and people skills. 
  • Strong communication and presentation skills are essential.
  • The ability to function within a group dynamic. 
  • Ability to balance multiple duties at once with high attention to detail.
  • Must be a 'team player' and have LTL experience. 

PREFERRED SKILLS

  • Previous LTL experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  The employee also regularly lifts and/or moves objects up to 10 pounds.  Specific vision requirements of this job include close vision and distance vision. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Other

Must be able to travel by plane and automobile.

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 


Nearest Major Market: Grand Rapids

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